Forward-thinking CIOs are turning their IT departments into independent business units that function much like a separate business. Delivering IT as a service--and that means treating internal customers like external customers--is more efficient and effective, but not always that easy to pull off. It involves project portfolio management, re-engineering of workflows and process improvement. Companies approach this transformation in different ways, including ITIL (Information Technology Infrastructure Library) and application lifecycle management. But the most important route to success involves getting buy-ins from your prospective customers by showing them that the benefits outweigh the hassles.

Read about four companies doing it right:
- read the article at InfoWorld

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