Illinois manages prisoners with CRM

System popular with sales, marketing teams used for tracking inmate behavior

Prisoners may not think of themselves as "customers," but in Illinois they are now being managed with the help of a CRM system popular with corporate sales and marketing teams. The Illinois Department of Corrections deployed Microsoft's (NASDAQ: MSFT) Dynamics CRM Online software for criminal-justice tracking, reports Patience Wait at InformationWeek.

Before deploying the cloud-based Dynamics CRM, the DOC relied on a mainframe and 41 applications to monitor its 49,000 inmates in 26 facilities plus 28,000 parolees. The new system, known as Offender-360, will also be used for risk assessment, medical records, sentence calculating and commissary operations, Wait reports.

By summer, the department expects to have more than half of its employees using the CRM system, and in the meantime the mainframe system is still in use. In the end, corrections officials hope that the new system will not only save the department money but also reduce the rate of inmate recidivism.

For more:
- see Patience Wait's article at InformationWeek

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