How scheduling revamp can spur retail efforts

Putting the right level of the best resources into the business process of serving customers is key to making money and delivering a strong customer service relationship. As one shoe retailer is learning, new software for organizing and establishing employee scheduling is not only bringing new efficiencies into place but it's also ensuring that store resources are not diverted away from customers. The improved time organization is helping spur revenue.

For more on new tech tools for customer driven enterprises:
- see this article at BPM Today