How to move forward after outsourcing failures


Unsatisfactory results from offshored projects are anything but unusual, but the phenomenon still generates a lot of heated finger-pointing, recriminations and arguments. Failed deliverables and the resulting blame game illustrate a lack of accountability on both sides, writes Pam Baker at CIO Update.

Outsourced IT projects tend to be huge in size and scope, creating new risks that too often are not properly identified and monitored, according to Eileen Boerger, president of CorSource Technology Group. CIOs are then caught off guard and often have few options for setting things right. Even if a contract spells out ways the outsourcers will be penalized for failing to deliver, the penalty is unlikely to compensate for the failure.

Usually, the best bet is to address specific actions, deadlines and expenses and deal with immediate problems. Here are Baker's five suggestions for moving forward:

1) Be very clear about what “solved” is.

2) Outline specific steps, not sweeping actions.

3) Focus on specific targets.

4) Line up a replacement outsourcer.

5) Buy or rent bailing buckets.

For more:
- see Pam Baker’s article at CIO Update

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