How best to measure success

If you're being pressured to provide insight and numbers on IT deployment success and failure and you've been wondering how best to proceed, you might want to hear what three IT leaders suggest for measuring deployment results. One pushes key performance indicators and asserts a need to move focus from total cost of business processes to maintenance and support costs once technology has matured. Another expert recommends using economic value add, though this can be hard to quantify between specific IT investments. The third talks about how baselines can provide satisfactory results. Learn about all three methods and decide which is the best approach for your organization.

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