A Google outage that hurts

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What's up with Gmail? Computerworld.com reports that a prolonged, ongoing Gmail outage last week had some people very upset. Google Apps administrators were hearing complaints from their end users, including high-ranking executives. In the official Google Apps discussion forum, Google announced that the company was aware of a problem that prevented some Gmail users from logging into their accounts and that it was working on the problem.

There was no explanation of what caused the glitch or why there were difficulties fixing it, but Google said the bug affected "a small number of users." Google Apps is a suite of hosted collaboration and communication software and services designed for workplace use. Its Premier edition costs $50 per user per year and includes a 99.9% uptime guarantee for the Gmail service.

In August, Gmail had three significant outages that affected not only individual consumers of the free webmail service but also paying Google Apps Premier customers.

For more on Google problems:
- see this Computerworld.com article

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