It may seem that blogs and Wikis just came onto the enterprise scene, but the two new communication and knowledge sharing technologies are taking deep root in many businesses today due to return-on-investment with customer service. The transparency advantages can also boost business in many different ways. The tools are being pushed forward by various vendors, including Stellent and iUpload, both of which are pumping their products with better security features and even auditing functionality--good news for tech leaders rightly concerned about the security aspect of the two collaboration mechanisms.

For more on boosting communications security:
- read this article at InfoWorld