Fitness club turns phone system over to third party
Sport&Health runs a network of 25 fitness clubs and day spas in the Washington, D.C. area. As the company has grown, it has relied increasingly on a third party to manage is phone system, enabling it to lower its telecom expenses and concentrate on its business at hand, reports William Atkinson at CIO Insight.
Cost savings emerged after Sport&Health consolidated its phone service, equipment and wide area network with a single carrier. The company is working with managed services provider iCore, which supplies technology called cloud-based Voice over Private Internet. The fitness firm leaves the responsibilities of infrastructure maintenance, configuration and upgrades to iCore and spends its time and energy on customer service.
"The reason we use a managed service is so that we don't have to use internal resources to handle the technical side of the rollouts," said Glenn Rappaport, vice president of IT at Sport&Health. "We provide a switch and a router, and give it to iCore. They put our image on it. My guys take the handsets, put them in the proper locations, and that is the extent of rollout. It makes it very simple for us."
An added benefit of iCore's technology is that it enables some customer service representatives to work from home, which saves Sport&Health even more money.
- see William Atkinson's article at CIO Insight