ERP all about making business process work

A major culprit in the failure of an enterprise resource planning (ERP) effort is the lack of business process change that's necessary to make it work well. A recent survey indicates that ERP software installation straight from the box is rare, and that a majority of IT leaders find themselves tweaking the application to meet business needs and achieve a good return on investment.

For more on ERP headaches:
- read this article at BPM Today