Do you have manager handling problems?

Most IT managers are very good at handling problems, one at a time. But hey, when it comes to different problems spread out over many domains, that's when the rubber meets the road. A new Forrester report by analyst Evelyn Hubbert recommends that managers must be able to handle issues across lines. "Even if you have a fully automated IT management, you still need a person that can comprehend dependencies and has the ability to see through the mess to identify and resolve problems that cause recurring incidents," Hubbert said.

For more on another needed skill set:
- See this NetworkWorld article