Dell's fighting the good customer service fight

It's got to be a bit tough working at Dell these days as the top PC maker was making strong inroads in boosting customer service until it was stopped in its tracks by a massive recall of the Sony batteries in its laptop product line. Yet the company's head, Michael Dell, says that the vendor is forging ahead and doing right by its customer in dealing with the recall and expects that customer satisfaction will not only stay high but will even increase as a result. However, as one of today's Also Noted items highlights, Dell is losing some top executives to growing competitors and that could stall their hopes just a little.

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