Delivering on the IT dichotomy

It's not an easy job, but tech leaders can fulfill expectations for both technology delivery and IT value to the business if they understand what's required and expected on both fronts. As one CIO explains, creating the right perception of IT is just as valuable as making sure that technology implementations make a difference. And it's going to take some work, so be prepared to put together a strategic business plan, incorporate service-level statistics and list ongoing achievements--all while deploying that next great enterprise tool that will boost productivity and save money. As Mike Cuddy, tech leader at Toromont Industries notes, it can be done as long as you realize the value in all of the "little" things that come into play.

For more on delivering value as an IT organization:
- read the column at Optimize

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