Customer-centric IT

Instead of thinking of IT as a support for the rest of the enterprise, more and more CIOs are turning their IT shops into mini-businesses of their own, treating internal customers as if they were external customers. By doing so, IT departments become more effective and efficient, able to deliver real value to the company and its users. But moving to an "IT as a service" model is complicated. Some base the move on the tenets of ITIL (Information Technology Infrastructure Library), adopting best practices for managing service requests, changes and IT assets--but ITIL is only one part of the puzzle. If you can navigate the change--including getting the support of your prospective customers by showing them the benefits--customer-centric IT department can increase productivity, improve project success rates and create a higher profile for technology within an organization.

Read more about how some companies have rolled out IT as a service:
- read the article at BPM Today

ALSO:
- read this about IT as an independent function
- and this on the ROI of ITIL