Communication overload

Modern communications includes multiple phone numbers, inboxes and contact routes, and it's difficult to discern which of these messages are important or urgent. What's more, all of these communication mechanisms cause significant distractions, which slow productivity. The problem is that there is nothing to control the sequencing or interaction between different channels. That can be potentially disastrous from an auditing perspective, where actions triggered by one message are not countermanded by another message through an alternative route. This situation requires policies that define suitable and unsuitable paths for different types of communication. The environment, both management and technology, must also provide support. Defining 'urgent' and 'important' should be an integral part of the management process, just like setting and measuring objectives.

Read more about reducing communication overload:
- read the article at IT-Director.com