Common pitfalls with ISO 20000

ISO 20000, an integrated framework for delivering and managing IT services to the customer based on the best practice foundation of the IT Infrastructure Library (ITIL), can be difficult to implement. Many companies, for example, find that they have gaps in their processes. One pitfall is that existing processes and procedures don't align. To avoid this, establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies, monitor and measure processes and services against policies' objectives and requirements and report the results, and take actions on the differences while continually improving process performance. Another problem may be that some processes don't exist, while others aren't being used. Fix that with a regular audit program. Other issues include not understanding the difference between process and procedures, lack of time for the audit, a reluctance to admit lack of full understanding of the requirements, and scope.

Read more to find out how to resolve these gaps:
- read the article at TechTarget

ALSO: read this on the ROI of ITIL