Best practices in IT management

Requests for new systems, enhancements to existing systems, procurement of new technologies, and support for employees, partners, suppliers, and customers seem endless. As a result, users still worry that IT isn't always aligned with business strategy, IT isn't effective enough at deploying resources, and that IT is losing its capacity to innovate because of its maintenance burden. The solution is that IT must shape, not just accept, demand for its services. That means aligning the supply of IT resources to optimize business value, influencing and modifying end user behavior by providing meaningful information, and enabling a more complete understanding of the costs and trade-offs associated with the consumption of IT services and resources.

For more about good IT governance:
- read the white paper at ComputerWorld