Achieving an appropriate staffing level

Determining the necessary level of staff at large organizations is a major task, but as one tech leader relates, it can be done if you grab a little bit of something from the three top models usually in play: the activity-based costing approach, the traditional supply-and-demand strategy and guidelines of the IT Infrastructure Library (ITIL). Although using such a hybrid approach may take a little longer and pay off farther down the road, a CEO and consultant say it's the best way for managing staffing and skills needs whether you're got too much staff or not enough to get the IT job done.

For more on getting a grip on staffing needs:
- read this article at Optimize