Wireless technologies have permeated the enterprise, bringing great productivity benefits along with substantial headaches for the IT department. In the coming years, the frustrations are expected to grow, as video over wireless, smartphones and mobile devices connected to cloud-based services become more widely deployed.

Wireless systems are already complicated to manage, and mobile technology is evolving such that it may become even harder to support. Matt Hamblen at ComputerWorld talks with IT directors at 10 organizations to find out how they are preparing for the changes. It turns out that some have already gone so far as to create a new role--chief mobility officer--but others aren't convinced this is the right approach.

At ThyssenKrupp Elevator, John Rinaldi's title is system architect for service management and mobility. From this perch, he has a clear view of the over-arching demands that mobility tools are placing on the business.

"With wireless, all of your traditional IT concerns are multiplied across the number of wireless devices, tools, security, help desk and support, so matters are escalated tenfold," Rinaldi told ComputerWorld. "There needs to be more focus on what is the next best thing in wireless, from a productivity standpoint."

Hamblen interviews several industry analysts in addition to IT directors to develop a picture of the complex enterprise wireless technology challenges on the horizon.

For more:
- see Matt Hamblen's article at ComputerWorld

Related Articles:
Microsoft, Nokia make a play for mobile enterprise
Survey: Most firms don't protect mobile devices