10 tips for leading through a crisis
Leading an IT department is challenging in the best of times, but leadership capabilities are really tested during a crisis. To stay calm and confident in times of strife, take a look at these suggestions from John Baldoni, author of "The Leader's Pocket Guide: 101 Indispensable Tools, Tips, and Techniques for Any Situation," as presented by Dennis McCafferty at CIO Insight.
- Stay optimistic, but base your attitude on facts.
- Motivate employees through the value of the mission, not through fear of losing the job.
- Let everyone know you are in charge by keeping your door open.
- Stick up for your own staff even if superiors are starting to point fingers.
- Think before you speak and make sure your information is credible.
- Find out what your employees are thinking.
- If you have bad news for people, go to their space--not yours--to deliver it.
- Look for employees who can handle adversity.
- Let your staffers make decisions about how to achieve the goals you've set out.
- If everything is sinking fast, know when to cut bait.
- see Dennis McCafferty's post at CIO Insight