2009 Trends to Watch: Business Process Outsourcing

Introduction

An overview of key business issues facing the business process outsourcing sector in 2009, as well as recommendations for vendors to attack new revenue opportunities and to shield themselves from the ongoing economic crisis

Scope

*A concise description of the major challenges facing business process outsourcing providers in 2009

*Possible areas of growth for vendors of these services

*Recommendations outlining how business process outsourcing vendors can maintain and increase profitability through the ongoing economic crisis

Highlights

There will be considerable commercial challenges for business process outsourcing providers during 2009, with the continued projections of a prolonged recession

Not only will business volumes actually decrease in a number of verticals, the possibility of client / vendor confrontations will also likely rise through the year

However, Datamonitor recognizes that there is significant opportunity in business process provision through the coming 12 months, provided vendors target the right vertical clients and services to provide

Reasons to Purchase

*Understand what will be the major commercial challenges for business process service vendors in 2009

*Learn what vendors of these services can do to protect their revenues and margins

*Gain insight on potential market opportunities that may exist in the 2009 BPO market