It seems like a win-win: Outsource that non-critical task to an outsourcer, save money and reap the rewards of having your IT teams focus on critical mission work. But in handing off efforts such as call center support or customer service, you're also handing off the security layer that needs to be tightly wrapped around the related data. And in doing so you're putting much at risk, according to analysts, who warn that organizations have to do their due diligence with outsourcing partners before giving access to such valuable corporate assets.
For more on the security issue with outsourcing:
- read this CIO Today article [1]
Links:
[1] http://www.cio-today.com/story.xhtml?story_id=10100002LTNL