A new study by Pew Research finds that the public does not see technology as particularly user-friendly, with nearly half of all consumers saying they need help setting up their devices or learning how to use them. It's understandable, but ironic. Technology is supposed to make our lives easier, not give us headaches. Even after everything is up and running, the poll found that chances of problems are relatively common.
The survey found that many users experienced high failure rates that included home Internet access 44 percent of respondents, computers 39 percent, cell phones 29 percent, smart phones 26 percent, and music players 15 percent. One might assume this would be a source of great frustration, but 72 percent of respondents said they were confident they would be able to fix the device anyway after using a range of available options.
While some found their own solution, and others called customer support or found a tech-savvy friend, only 2 percent tried to have their problem fixed by looking for a solution online.
For more about ignoring online solutions:
- see this profy.com article [1]
Links:
[1] http://profy.com/2008/11/16/only-2-of-technology-users-try-to-find-a-solution-to-a-problem-online/