The newest version of ITIL, a best practices framework, will be more business-focused, according to ITIL architects. ITIL 3.0 will reflect the fact that line is blurring between service management and ITIL; as a result, the new version will discuss topics like facilities management and will include a case study of how to use ITIL outside of IT. Also, ITIL will no longer stand for the IT Infrastructure Library, but will be referred to as "ITIL - IT service management practices". ITIL 3.0 will also address gaps in current ITIL certifications to make them more helpful and appropriate to individuals' career development plans, and will include help on how IT staff can make marketing statements to the CIO and CEO.
Read more about how ITIL is changing:
- read the article [1] at ITWeek
ALSO:
- read this [2] on why ITIL may not be ready for prime time in the midmarket
- this [3] on the ROI of ITIL
- and this [4] on putting business ahead of technology
Links:
[1] http://www.itweek.co.uk/itweek/news/2189193/itil-moves-awayc
[2] http://www.fiercecio.com/story/itil-not-ready-for-prime-time-in-the-midmarket/2007-04-03
[3] http://www.fiercecio.com/story/the-roi-of-itil/2007-03-21
[4] http://www.fiercecio.com/story/putting-business-ahead-of-technology/2007-02-01