Mixing up ROI metrics

The days of determining the return-on-investment by dividing gain into cost are over. Tech leaders today look at a wide range of ROI aspects when researching the actual benefit of a new technology--from improved customer service levels to what software developer teams are providing. As one CIO explains, he's now looking at the number of sales calls that IT staffers go on and is plugging in new tools that provide an instant look at network security. The new strategy with ROI is all about understanding how IT hooks into and boosts business operations.

For more on the new ROI strategy:
- read this article [1] at InformationWeek