Vertex Launches Working Warriors Program

September 7, 2010

Tools

Provides Disabled Veterans with Opportunities to Work and Enables Utilities to Benefit from Highly-Skilled and Motivated Customer Support Teams

RICHARDSON, Texas--(BUSINESS WIRE)-- Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, announces that it has launched the Vertex Working Warriors Program. This initiative leverages the latest advances in technology and enables Vertex to provide clients in the Utilities sector with customer care support from highly qualified and skilled disabled veterans and/or their caregivers. This program is being delivered via a “work from home” setting, supporting veterans who may not be able to travel to work and providing locally-based support to Utilities and their customers if desired, as well as through a traditional contact center environment.

Vertex has partnered with several well recognized state and national veteran organizations to create this unique program, designed to support the rich talent pool of former military personnel who have become disabled. As part of the Vertex commitment to deliver quality solutions to Vertex clients, the program kicks off initially in Texas, with plans to extend throughout the United States.

Services to be provided through the Working Warriors initiative include:

Customer Service Representatives (CSRs)
Technical Support Personnel
Energy Efficiency Advisors
Back Office Resources
Inbound and Outbound Sales Agents
Disaster Recovery and Business Continuity Resources

“I am delighted that the Vertex Working Warriors Program is part of our services portfolio. It offers high quality customer care to our clients, while providing disabled veterans who may not be able to work in a traditional ‘brick and mortar’ setting the opportunity to meet the financial needs of their families,” said Dan Sullivan, managing director, Utilities, Vertex Business Services. “Our disabled veterans face countless challenges when they return home, and Vertex hopes to help alleviate some of that stress by providing a sustainable career opportunity to those who have sacrificed so much for our country. This program is an opportunity for Vertex to give back while providing exceptional customer care to our clients and their customers. The result is a win for disabled veteran employees and Vertex — as well as the clients we jointly serve.”

“Our lives and activities are protected by our great Heroes who do this for us every single day. Vertex Business Services understands this and, as a result, they cannot do enough to support this tremendous asset our country has,” stated Lt. General Leroy Sisco, USA (Ret), founder of Military Warriors Support Foundation. “When they love our Heroes like they do, then I can’t say enough things about their great company.”

For more information, visit www.vertexgroup.com

About Vertex:

Vertex employs close to 10,000 people on four continents across 70 locations, delivering solutions to a wide range of clients 24/7 and supporting over 50 million consumers.
In North America, there are more than 2,500 dedicated professionals based in 19 Centers of Excellence serving more than 23 million consumers for more than 60 electric, gas and water clients.
Vertex is ranked the number one Global Business Process Outsourcing Provider for the Utilities Industry by The Black Book of Outsourcing (a Datamonitor Group Company).
Our global operations involve the annual processing of 28 million payment transactions valued at $2.8 billion and the handling of 24 million inbound calls and one million outbound calls, as well as the printing and distribution of 45 million documents and the processing of 2.7 million items of incoming mail.
A recognized leader in Customer Management Services, we provide a wide range of transformational service solutions to deliver successful outcomes for our clients in the areas of:
- BPO & Customer Management Outsourcing
- IT Applications and Services
- Consulting and Transformation
- Decision Sciences