SpeechTEK Announces August 9 Conference Keynote – How Speech Technology is Changing Customer Interaction

July 19, 2011

Tools

MEDFORD, N.J.--(BUSINESS WIRE)-- The integration of smartphones into our daily lives and the proliferation of applications for mobile devices has heightened user-expectations for the speed and availability of service. That has created both challenges and opportunities for the speech technology industry.

A distinguished panel of industry experts has been assembled for a timely discussion of “Mobility – A Game-Changer for Speech” (Tuesday, August 9) at the 2011 SpeechTEK Conference and Exposition at the Hilton New York. (www.speechtek.com)

Four of the speech industry's leading voices will discuss “Mobility -- A Game-Changer for Speech” at the 9:00 AM Tuesday keynote.

Bruce Pollock, Vice President for Strategic Growth and Planning, West Interactive; Mike Phillips, co-founder & Chief Technology Officer, Vlingo; Mazin Gilbert, Executive Director of Technical Research, AT&T and Vlad Sejnoha, Senior Vice President and Chief Technology Officer, Nuance Communications, will discuss how mobile devices are dramatically changing how customers interact with business.

The panel of industry experts will explore how new speech-enabled applications will be used in the future on mobile devices and how voice-user interfaces will be integrated with graphic interfaces.

The panel will examine customer acceptance of voice technology and the role speech-enabled applications play in building effective and efficient customer interfaces. As more people adopt mobile devices as their primary communications tool, voice automation becomes a more critical component.

And, as the title of the keynote suggests, a potential game-changer for many businesses if applied effectively.

Now in its 17^th year, the annual SpeechTEK Conference and Exposition is the speech technology industry's largest showcase of best-practices and innovations. Corporate leaders and decision-makers, customer service managers, voice interaction designers and developers and end-users will convene August 8-10 at the New York Hilton for three days of seminars and a trade show featuring the latest products and applications using speech.

David Gergen, senior political analyst for CNN and adviser to four United States Presidents, is the Monday, August 8, keynote speaker on how businesses can avoid the communications mistakes of government leaders.

SpeechTEK is co-located at the Hilton New York with the annual CRM Evolution Conference and Exposition.

About SpeechTEK

Launched in 1995, the SpeechTEK Exposition and Educational Conference (www.speechtek.com) and SpeechTEK Europe are recognized worldwide as the industry’s premier events focusing on products, services, applications, solutions and innovations using speech technologies. The trade show and educational conferences attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions.

About CRM Evolution

CRM Evolution is a premier conference and exposition (www.destinationcrm.com) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, innovations, technologies, services and solutions from the world's leading companies. CRM Evolution, destinationCRM.com and CRM magazine are properties of CRM Media, a division of Information Today, Inc..

About Information Today

Information Today, Inc. (www.infotoday.com), parent company of CRM Evolution, destinationCRM.com, and CRM magazine, SpeechTEK, SpeechTEK Europe and Speech Technology magazine is a leading publisher and conference organizer in the field of technology and technology applications in today's enterprise. Information Today publishes CRM magazine, Streaming Media magazine, Speech Technology magazine, KMWorld magazine, Database Trends and Applications magazine, EventDV magazine and EContent magazine.