PC Helps Expands iPad Support Offering for Business Users

September 13, 2011

Tools

Adds On-Site Executive Training to Existing On Demand Phone Support

BALA CYNWYD, Pa.--(BUSINESS WIRE)-- PC Helps, the premier provider of 24/7, expert, on-demand support for the core office software applications and mobile devices used every day by corporate employees, has expanded its support and training for business users of the iPad to include concierge-level on-site executive training, as well as tailored telephone support geared to key lines of business such as sales. As the tablet market continues to grow, more enterprises are looking to take advantage of this game-changing technology. According to a recent study from research firm Strategy Analytics, 61% of U.S. corporations have employees using tablets for work purposes, running the gamut from employees bringing their own tablets to the workplace, to market-leading firms embracing the full capabilities of these devices across their organizations, to forward-thinking executives who believe tablets will be integral to their businesses but are currently unsure how to best apply them.

According to a recent study by Dimensional Research, 51% of companies that have deployed or are planning on deploying tablets do not have a clearly defined tablet strategy. Additionally, as illustrated in a recent Computerworld article, business support for the iPad varies greatly, with many firms haphazardly building in-house tablet support capabilities or “scrambling” to provide support altogether. “Many of our clients are still in the process of testing the use of iPads in their organizations,” said Brian Madocks, CEO of PC Helps. “As such, they have not yet completed a full corporate-wide rollout but have selectively deployed tablets to company executives or other key groups such as the sales team. Even with these limited rollouts the increased demand on help desks is daunting and there are very few resources with expert level training to provide this audience with the service they expect. With our new offerings, PC Helps fills a void in iPad training and support geared to business users and provides our clients with a set of iPad support options as they navigate the use of these devices in the enterprise.”

With PC Helps’ standard iPad phone support offering, expert productivity consultants are on-call 24/7 to help a diverse range of professionals, from physicians to salespeople to CEOs, realize the full potential of their new devices. PC Helps’ new Executive Training for the iPad provides personalized and customized on-site, one-to-one training sessions based on specific executive needs, geared towards their level of usage and familiarity with the device. From basic training to advanced application support, PC Helps works to ensure productivity remains high and tablet functions align with corporate goals. PC Helps’ on demand phone support, group training and executive training offerings for the iPad cover topics including:

Device basics, shortcuts and tips
Connectivity functions like Wi-Fi and 3G data usage
Security considerations
E-mail and calendar setup and management
Microsoft Office Suite attachment viewing, editing and printing
Presentation creation and display directly from the iPad or on a larger screen
Meeting productivity functions such as notes and recordings

Organizations such as Beaumont Health System, Chick-fil-A and Chico’s are using PC Helps to provide iPad support for their end-users. “As iPads and other tablets gain momentum, we’re seeing more and more of our corporate clients adopting tablets and realizing the incredible variety of options these devices can offer their sales forces and traveling executives,” continued Madocks. “However, deploying tablets requires overcoming a series of obstacles in order to reach maximum ROI for user adoption as well as full utilization. PC Helps has been offering support for the iPad and other tablets since their inception and we remain on call to ensure end-users are realizing the full potential of productivity on these new devices.”

About PC Helps

PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training, PC Helps improves knowledge worker productivity by helping them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications and the full range of mobile devices on the market today. For more information, follow updates on Twitter (@PCHelps) and visit www.pchelps.com