PC Helps Announces On-Demand Support and Training for Microsoft Office 365

July 27, 2011

Tools

Service to Help IT Fully Educate and Assist End-Users without Expanding In-House Staff

BALA CYNWYD, Penn.--(BUSINESS WIRE)-- PC Helps, the premier provider of 24/7, expert, on-demand support for the core office software applications and mobile devices used every day by corporate employees, has expanded its offering to support users of Microsoft Office 365 for enterprises, which was launched on June 28 and provides cloud-based versions of traditional Microsoft Office programs like Outlook and Excel, as well as instant messaging and web conferencing features.

Research conducted by analysis firm IDC indicates the market for cloud-computing software is expanding rapidly, estimated to grow 27 percent over the next five years and reach $73 billion by 2015, and business adoption of the new Microsoft Office 365 will inevitably play a large role in this growth. Microsoft reports that over 50,000 businesses and organizations have signed up for the 30-day free trial of Office 365 in the two weeks since the service went live on June 28. As an increasing number of enterprises adopt Office 365 and further convert to a cloud-based office system, the need to support knowledge workers and other end-users is top of mind. Also, the threat of IT departments becoming overwhelmed with help requests is a reality facing many business leaders. PC Helps expert productivity consultants are on-call to provide full support for end-users of Office 365 and assist IT leaders with this critical aspect of deployment.

PC Helps is a Microsoft Gold Certified Partner, which ranks them among the most highly qualified support providers in the industry and assures that their productivity consultants have ongoing access to complete training and technical information on all Microsoft products, technologies and support tools. In addition to meeting the highest standards of quality and expertise, PC Helps is also fully committed to diligent customer service, with live, on-demand productivity consultants on call 24/7 to assist end-users, making PC Helps a valuable asset to any enterprise looking to make the switch to Office 365.

“We are proud to be part of the Microsoft Partner Network and continue to provide the most up-to-date and well-rounded support for our customers migrating to Office 365,” said Brian Madocks, CEO of PC Helps. “As the cloud continues to be at the forefront of technological innovation, our productivity consultants are ready to help end-users quickly move through obstacles and ensure workers are utilizing the full potential of offerings provided by the Office 365 suite.”

About PC Helps

PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment it’s needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications, and for the full range of mobile devices on the market today. For more information, follow updates on Twitter (@PCHelps) and visit www.pchelps.com