CARY, N.C.& COLORADO SPRINGS, Colo.--(BUSINESS WIRE)-- Global Knowledge, the worldwide leader in IT and business training, and HDI, a global IT service and technical support membership association and the industry’s premier certification and training body, today announced the availability of the ITIL^® Benefits to the Business Special Report. The report is based upon the findings from a 2010 survey of IT professionals who practice IT Infrastructure Library™ (ITIL) within their organizations.

Among the key findings in this report:

C-Level Support Is Not Always Essential for ITIL Implementation Success

Conventional wisdom suggests ITIL implementation cannot be successful without chief-officer-level commitment. Although 71% of respondents deemed executive support as “very important”, most practitioners have implemented ITIL best practices successfully without it. In fact, just 45% of respondents claim to have had any CIO, CEO, CFO, or CTO support.

ITIL Is Being Practiced at a More Advanced Level

Traditionally, non-practitioners have viewed ITIL as simply a service or help-desk practice that doesn’t deeply impact an IT department. But the survey revealed that the top three most followed ITIL processes in organizations are incident management, change management, and problem management. This indicates a strong movement amongst practitioners toward incorporating ITIL into more advanced IT processes.

Cost-Reduction Is Not the Chief Benefit Realized from Practicing ITIL

Many in the IT industry assume that cost-reduction is the chief benefit realized from implementing ITIL best practices. However, according to the survey, cost-reduction was the fourth most realized benefit. The top benefit was improving IT service responsiveness.

The Global Knowledge/HDI ITIL^® Benefits to the Business Special Report is based on a survey that was conducted online from August 15 – September 10, 2010. There were 358 respondents. Download the complete ITIL benefits report.

About Global Knowledge

Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.

About HDI

HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb.

CONTACT:

Global Knowledge
Nancy Enloe, Director, Marketing Communications,
919-460-3267, nancy.enloe@globalknowledge.com
or
UBM TechWeb
Allison Wroe, Executive Director of Marketing, HDI
719-785-5355, awroe@thinkhdi.com

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