CDW Extends Microsoft Partnership to CRM Solutions

August 30, 2011

Tools

Online CRM solutions shift the IT discussion from budget cuts to profitable revenue growth

VERNON HILLS, Ill.--(BUSINESS WIRE)-- CDW LLC, a leading provider of technology products and services to business, government, education and healthcare, today announced an extension of its strategic relationship with Microsoft to incorporate customer relationship management (CRM) solutions. The enhanced offerings will be based upon Microsoft^® Dynamics^® CRM Online and include complementary hardware, implementation and training components for online and on site deployments. CDW supports CRM implementations with dedicated CRM solutions architects in its information worker practice.

CDW’s recent CDW IT Monitor revealed that 40 percent of IT executives expect to purchase new software for a significant part of their organizations. As these organizations start the shift from aggressive cost cutting to revenue growth, tools to efficiently speed customer acquisition and expansion will be near the top of the list.

CDW, recently awarded Microsoft’s Volume Licensing Partner of the Year for the second year in a row, is uniquely positioned to deliver significant customer value in CRM solutions. Beyond the broad reach of its existing software solutions practice, CDW is already working with many of its customers in harnessing IT to deliver business value. Moreover, CDW’s capabilities include hardware and services components, enabling account managers to deliver expertise on comprehensive CRM solutions rather than just access to software products.

“IT professionals trust the expertise that they get from CDW account managers and solutions architects,” said David Willis, U.S. vice president for Microsoft Dynamics. “In today’s economic climate, businesses need to harness that expertise to maximize relationships with customers to the fullest extent. The CDW CRM solutions powered by Microsoft Dynamics CRM deliver significant new capability that is exceptionally efficient and quick to implement.”

Organizations investing in CRM solutions will look for rapid payback. Microsoft Dynamics CRM Online delivers information through a familiar Microsoft Outlook® experience to help ensure rapid user adoption and fast results. Rather than implementing brand new systems that require extensive downtime, training and workflow changes, businesses can centrally manage customer information and execute a host of activities via a simple and familiar online interface.

“Customers increasingly look to CDW for IT solutions that deliver tangible and direct business value,” said Harry Zoberman, CDW vice president, software solutions. “CRM is an IT-powered business solution that enables IT leaders to shift the technology discussion from cost savings and budget cuts to customer engagement and top-line growth.”

For more information about CDW’s CRM offerings, visit https://www.cdw.com/content/brands/microsoft/default.aspx or contact your account manager at 1-800-800-4239.

About CDW

CDW is a leading provider of technology solutions for business, government, education and healthcare. Ranked No. 38 on Forbes’ list of America’s Largest Private Companies, CDW features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Areas of focus include software, network communications, notebooks/mobile devices, data storage, video monitors, desktops, printers and solutions such as virtualization, collaboration, security, mobility, data center optimization and cloud computing. CDW was founded in 1984 and employs more than 6,400 coworkers. For the trailing twelve months ended June 30, 2011, the company generated sales of $9.2 billion. For more information, visit CDW.com.