Get your head up off the tech grindstone and take a wider view. Finally.
Technology changes quickly--that's a given. But people don't change quickly--that's also a given.
What the Snowden leak appears to have revealed above all is that our system of checks and balances--in other words, the system of oversight upon which our entire experiment in democracy rests--has broken down.
Is anyone outraged yet?
The employees at Comfort Care Services, a provider of housing and rehabilitation services in the United Kingdom, are dispersed among 42 sites. They don't spend much time sitting in cubicles or conference rooms. They generally work on the go, and they're rarely together in one place. Yet somehow, the CCS staff manages to collaborate in ways that have not only improved the delivery of care, but also driven down costs.
It's 3 p.m. Do you know what devices your employees are using?
Whenever I think about the state of software security, I get an image of that rooftop party scene in the movie Independence Day, starring Will Smith.
When you've got business users whining incessantly about their technologies or lack thereof, do you ever have the urge to just toss them the newest, shiniest gadget as a means of distraction?
Change management is one of the toughest parts of a technology roll-out, according to both anecdote and analysts. People are simply set in their ways. And when they're not, they're usually busy defending turf or failing to communicate. While this seems like a problem for HR or business unit managers, the reality is that IT is central to solving it.
In sum, they do not want to hear what the CIO knows. But they do want the CIO to propel innovation, ramp up revenue, bring in more customers and transform the business.